Document text
Date: [DD MONTH YYYY]
Sent by [E-MAIL AND REGISTERED POST TO THE REGISTERED ADDRESS]
To:
[BUSINESS NAME AS REGISTERED] (UEN [NUMBER])
[OUTLET ADDRESS]
[REGISTERED ADDRESS, IF DIFFERENT]
From:
[YOUR FULL NAME]
[ADDRESS]
[PHONE] · [E-MAIL]
Member / customer no.: [NUMBER]
Subject: Letter of demand — refund of unused prepaid [SERVICE, E.G. FITNESS / BEAUTY / ENRICHMENT / RENOVATION] package [PACKAGE NAME OR INVOICE NO.]
Dear Sir or Madam,
On [DATE OF PURCHASE] I paid S$[AMOUNT] for [DESCRIPTION OF THE PACKAGE — E.G. 20 SESSIONS VALID UNTIL (DATE)]. Since [DATE], you have [closed the outlet without notice / stopped providing the service / cancelled my bookings / not completed the work], and I can no longer use the package.
1. What I paid and what I received
Item Details
Date of purchase [DATE]
Amount paid S$[AMOUNT]
Payment method [CREDIT CARD / PAYNOW / CASH / INSTALMENT PLAN]
Sessions / services included [NUMBER]
Sessions / services used [NUMBER]
Sessions / services not provided [NUMBER]
Refund claimed (unused share of the price) S$[AMOUNT PAID × UNUSED ÷ TOTAL]
2. Why I am entitled to a refund
You agreed to provide [NUMBER] [SESSIONS / SERVICES] for the price I paid. You have not done so and have not offered a way for me to use the remaining [SESSIONS / SERVICES]. I am therefore entitled to the return of the money paid for services not provided.
[IF APPLICABLE: You continued to sell packages on (DATE), shortly before the closure, when you knew or should have known that you could not provide them.]
3. My demand
Please refund S$[AMOUNT] to [MY BANK ACCOUNT (BANK, ACCOUNT NAME, ACCOUNT NUMBER) / THE CARD USED FOR PAYMENT] within 14 days of this letter, that is by [DATE].
If I do not receive the refund by then, I intend, without further notice, to:
1. lodge a complaint with the Consumers Association of Singapore (CASE); and
2. file a claim against you in the Small Claims Tribunals for the amount above, plus the filing fee.
Yours faithfully,
______________________________
[YOUR FULL NAME]
Attachments:
1. Invoice, receipt or contract for the package.
2. Proof of payment (card or bank statement).
3. Record of sessions used (app screenshots, attendance card).
4. Closure notice or messages from the business, with dates.
BEFORE SENDING — delete this part
Small Claims Tribunals. Claims about goods or services up to S$20,000 (or S$30,000 if both sides sign a memorandum of consent). The Tribunals cannot hear a claim filed after 2 years from the date the cause of action arose — count from the date the service stopped.
Find the right name. Use the business name and UEN on your invoice; check it before you file. Send the letter to the registered address as well as the outlet.
Paid by card? Ask your card issuer at once whether you can dispute the charge for services not provided. Card issuers set their own time limits.
Many customers affected? Keep a copy of the closure notice and join others in complaining to CASE; it helps show the scale.
Field labels in [SQUARE BRACKETS, CAPITALS] must be completed or deleted. Alternatives are separated by a slash. © Layers (layers.md), licensed under CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). Template, not legal advice.
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