Document text
Date: [DD MONTH YYYY]
BY E-MAIL TO [AIRLINE CUSTOMER CARE / REFUND E-MAIL FROM THE AIRLINE'S WEBSITE] AND BY COURIER / REGISTERED POST
To:
[AIRLINE NAME — AS PRINTED ON THE TICKET]
Customer Relations / Refunds
[ADDRESS OF THE AIRLINE'S OFFICE IN PAKISTAN — FROM THE AIRLINE'S WEBSITE OR TICKET]
[COPY TO: [TRAVEL AGENT NAME AND ADDRESS], if the ticket was bought through an agent]
From:
[PASSENGER'S FULL NAME] (and the passengers listed below)
CNIC / Passport No. [LAST 4 DIGITS ONLY]
[ADDRESS] · [MOBILE] · [E-MAIL]
Subject: Claim for refund and expenses — Flight [FLIGHT NUMBER], [FROM] to [TO], scheduled [DATE], PNR / Booking Reference [PNR]
Dear Sir / Madam,
1. I hold a confirmed ticket No. [TICKET NUMBER] (PNR [PNR]) for flight [FLIGHT NUMBER] from [CITY OF DEPARTURE] to [CITY OF ARRIVAL], scheduled to depart on [DATE] at [TIME]. The fare paid was Rs. [AMOUNT] [/ SAR / USD ___] on [DATE OF PAYMENT] by [CARD / BANK TRANSFER / CASH / TRAVEL AGENT].
2. [CHOOSE WHAT HAPPENED:]
The flight was cancelled on [DATE]. I was informed by [SMS / E-MAIL / AT THE AIRPORT] on [DATE]. [No alternative flight was offered. / The alternative offered was on [DATE], which I could not accept because ___.]
The flight was delayed and departed on [DATE] at [TIME], [NUMBER] hours after the scheduled time. I arrived at [DESTINATION] on [DATE] at [TIME].
My journey stopped at [CITY] on [DATE] and I travelled onwards by [OTHER FLIGHT / ROAD] at my own cost.
3. I did not use the cancelled flight and I did not ask to change it.
Passengers on this booking
No. Name Ticket No. Fare (Rs.)
1 [NAME] [TICKET NO.] [AMOUNT]
2 [NAME] [TICKET NO.] [AMOUNT]
What I claim
Item Amount (Rs.) Proof attached
Refund of the unused ticket(s), including all taxes and charges [AMOUNT] Ticket / e-receipt
Hotel for [NUMBER] nights at [CITY] [AMOUNT] Hotel invoice
Meals and local transport [AMOUNT] Receipts
New ticket bought on another airline [IF ANY] [AMOUNT] Ticket / receipt
Other: [VISA FEE / UMRAH PACKAGE LOSS / LOST WAGES — EXPLAIN] [AMOUNT] [DOCUMENT]
Total [TOTAL]
I request you to
1. Refund Rs. [AMOUNT] for the unused ticket(s) to [THE CARD USED FOR PAYMENT / BANK ACCOUNT IBAN ___, TITLE ___], in money and not as a voucher or credit, unless I agree to a voucher in writing.
2. Pay the documented expenses listed above, or explain in writing why any item is refused.
3. Give me a written statement of the reason for the [CANCELLATION / DELAY] of flight [FLIGHT NUMBER] on [DATE].
4. Reply within fifteen (15) days from receipt of this letter, quoting my PNR.
If I do not receive a satisfactory reply within that period, I will pursue my claim before the Consumer Court having jurisdiction, which under the Carriage by Air Act, 2012, as amended by the Carriage by Air (Amendment) Act, 2026, is the Court for actions under that Act.
Yours faithfully,
______________________________
[PASSENGER'S FULL NAME]
Attachments (copies):
1. E-ticket and payment receipt
2. Cancellation / delay message from the airline (SMS, e-mail, screenshot)
3. Boarding pass of the alternative or new flight, if any
4. Hotel, meal and transport receipts
5. [TRAVEL AGENT'S INVOICE, IF BOUGHT THROUGH AN AGENT]
NOTES BEFORE SENDING — delete this part
Your deadline in court: an action against a carrier for damage covered by the Carriage by Air Conventions must be brought within two years from the date of arrival at the destination, or from the date on which the aircraft ought to have arrived, or from the date on which the carriage stopped (Carriage by Air Act, 2012, section 5A(1), inserted by Act No. XL of 2026).
Which court: "Court" means the Consumer Court established under any law or, where there is none, a court of competent jurisdiction notified by the Federal Government (section 2(c), inserted in 2026). The Court shall pass the final order within six months from the date of institution (section 5A(4)).
15 days in this letter is the period you give the airline. Provincial consumer laws may require a written notice before you file; keep proof that this letter was received.
Use the airline's own name and address from the ticket or its official website. If you bought the ticket through an agent, send a copy to the agent too.
Keep every receipt. Claims for expenses are paid against proof.
Field labels in [SQUARE BRACKETS, CAPITALS] must be completed or deleted. Alternatives are separated by a slash. © Layers (layers.md), licensed under CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/). Template, not legal advice.
Reply to this document or get a deadline reminder: https://layers.md/pk/flight-cancelled-refund-claim-letter?from=reply-pk-rez-flight